Across the industry, customer authentication practices and account takeover attempts have proven to be more sophisticated than ever before.
To continue protecting our customers’ information while providing them with a positive experience, Protective has recently established a Customer Authentication Center of Excellence (CoE).
With the focus of reducing risk exposure throughout the customer experience journey, this team will be analyzing trends in the industry, reviewing potentially fraudulent activity and ensuring optimal safety measures are put in place for our customers.
While doing so, it’s important that our customers feel they’re being protected, too. Here are a couple ways you can provide security to your clients:
- Contact the Protective Life Sales Desk at 877.778.3500, option 1 if you or a client suspects suspicious activity on a policy, and we will investigate and address appropriately.
- Encourage your clients to add a password to their contracts for increased security via phone interactions.
- Inform your clients of our additional policy-level security, which will provide peace of mind to those accessing their account online.
- Let your clients know about our focus and commitment in further improving and protecting their experience.
When it comes down to it, our mission is in our name. Protecting customers will always be our promise and at the forefront of everything we do.
Let’s deliver on our promises. Together.