In January, we announced that we will be making some improvements to the Electronic Policy Delivery (EPD) platform. Find out what features are now available and how they can benefit you!
EPD status on Policy Details page – Now available!
Previously, BGAs and agents would have to check EPD status on a separate, EPD-dedicated section of MyProtective. Now they can check the status by looking on the Policy Details page, along with other key information such as requirements and online documents.
Extension of EPD timeframe for clients – Now available!
A leading driver of reissues is the client not reviewing or accepting the policy quickly enough. To help with this issue, we’ve extended the time a client has from 10 to 20 business days, allowing them more time to complete the sale electronically before a paper policy is sent.
Billing mode changes within the EPD platform – Now available!
The number one cause for a reissue on EPD policies are changes to the billing mode. Reissues typically take 2-3 business days to process, resulting in delayed placement and commissions, and frustration for both clients and agents. In an effort to eliminate reissues, clients will have the ability to choose their Billing mode/frequency – monthly, quarterly, semi-annual or annual – while accepting their electronic policy. (Billing mode changes only available for Classic Choice Term policies.)
Ability for BGAs and agents to resend reminder email – Now available!
The most common request we receive for issued EPD policies is to send a reminder email to the customer, giving them the ability to review or accept their policy. BGAs and agents will be able to send clients these reminders using a new tool on MyProtective. Whether a client cannot locate or accidentally deleted the email, they can reach out to their agent to resend the reminder email.
For additional information or to learn more, please contact your Protective Life representative.
Let’s deliver on our promises. Together.