In April 2020, we made key updates to our authentication process when agents call into the Customer Experience Advocacy Team (formerly Life Customer Service, Annuity Contact Center and Claims teams).

As a reminder, our verification process for sensitive information or policy changes via a phone call to Protective for life, annuity or claims requests has been updated.

Representatives must provide all of the following:

  • Name
  • Relationship to the agent (if assistant or back-office support)
  • Password (if present)
  • Policy number

If the policy number is provided above, we will only need to verify one of the following pieces of information. If Protective needs to look up the policy number, we will need to verify two of the following items:

  • Last four digits of owner’s or insured’s Social Security number
  • Owner’s or insured’s date of birth
  • Last four digits of agent’s Social Security number

Protecting our clients is extremely important at Protective and we continually look for ways to increase protection in our rapidly changing industry. If you have any questions, please contact your Protective Life representative.

Let’s deliver on our promises. Together.

PLAG.2241226.10.20
Protective and Protective Life refer to Protective Life Insurance Company and its affiliates, including Protective Life & Annuity Insurance Company.
Insurance and annuity products are issued by Protective Life Insurance Company (PLICO) in all states except New York, where they are issued by Protective Life & Annuity Insurance Company (PLAIC). Registered products are offered by Investment Distributors, Inc. (IDI), Member FINRA. PLICO is located in Brentwood, TN.; PLAIC and IDI are located in Birmingham, AL. Policy form numbers, product features, and availability may vary by state. Consult the policy or contract for benefits, riders, limitations and exclusions. All payments and guarantees are subject to the claims paying ability of the issuing company.
Protective® is a registered trademark of Protective Life Insurance Company.

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