Process improvements in 2018 reduced year-over-year application submission cycle time by 24 hours. A redesign of the review process on e-signed ticket applications and streamlined payment workflows were major contributors to the reduction in service time.
Protective Life also managed a 39% reduction in NIGO (not-in-good-order) volumes in 2018 compared to 2017. Efforts continue to further reduce NIGO volumes.
We continually work to improve your service experience with Protective Life.
Let’s deliver on our promises. Together.
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