Category

Operations

Category

Reminder of the Claims Handling Requirements in CA

We want to remind you, as directed by subsection 2695.5(d) of the California Fair Claims Settlement Act, all agents licensed within the state of California are required to immediately forward notice of all claims received to the insurer. Click to find out more!

Streamlining Our Agent Authentication Process

In February 2020, we made key updates to our agent authentication process when agents call into the Customer Experience Advocacy Team (formerly Life Customer Service, Annuity Contact Center and Claims teams.) With your feedback, we’ve made changes to our agent authentication process to make the process more streamlined for agents, while still protecting our customers.